frequently asked questions
Our help section provides many frequently asked questions as well as a method to contact us via our customer support Help Desk. Please start by scanning through the following topics:
questions
#1 Questions
- How do I know the rentals are legitimate?
- Find a listing by listing number
- List/Modify my home for me
- I can't see my changes
- I can't see my new listing
Account Management
- Property name & headline tips
- Listing Guidelines
- Forgot Username or Password
- Transfer a listing
- Change Email address
- Community and Association Names
- Modify/Delete Listings
- Can't Register
- Change Username
Availability Calendar
Available Subscriptions
Common Questions
- Direct link to my listing
- Links to personal web sites
- My area does not exist
- Featured Rental
- Referral Program
- Restore a disabled listing
- Renters: Bounced Email
- Owners: Bounced Email
- Someone copied my listing text
- Save Message check box on inquiry form
Distances
For Renters
Photos
- My photos haven't changed
- Add or Change Photos
- Where will the photo I uploaded be positioned on my listing?
- Number of photos
- Photos from another website
- I can't see my photos
- My photos were copied
- More Photo Tips
Prices and Payments
- Prices
- Making Payments
- Auto Renewal Billing
- Refunds
- Payment Address
- Verifying payments
- Discontinue Auto-Renewal
Spam and Internet Scams
Contact Us
questions & answers
Q: How do I know the rentals are legitimate?
A: Vacation Rentals now offers the HomeAway Rent with Confidence Guarantee (http://guarantee.homeaway.com) to protect you against listings that are not legitimate. To take advantage of the Guarantee, just register your trip and travel with confidence knowing your payments are protected.
Although the HomeAway Rent with Confidence Guarantee protects your payments, since the online service we provide for vacationers is comparable to that offered by a newspaper or magazine through which vacation homes are advertised, we still recommend that you take steps to protect yourself by requesting references and a list of past renters from the homeowners before agreeing to rent. If possible, we also suggest that you visit the property in advance.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Can I find a listing using the listing number
A: To find a listing click the "find a rental" tab at the top of the screen, type in the listing number into the search box and click "search".
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Can you list or modify my home for me
A: Unfortunately, we cannot list or modify your home for you. Please use "Home Owner Login" to modify your listing. If you require help with changes or photos, please see other questions in this FAQ.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I changed my listing or added/changed photos and I can't see them, what happened
A: Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to as well as your listing page. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.
If you see the correct information on the Home Owner Login page, your listing has been changed.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I added a new listing and I can't find it, where is it
A: Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What are the property headline tips
A: We have a few tips and suggestions, however misuse of this field will cause your listing to be temporarily disabled.
- Check that you use correct spelling
- The use of symbols, numbers, or letters must adhere to the true meaning of the symbol
- Avoid excessive capitalization
- Avoid repeated and unnecessary punctuation or symbols
- Avoid gimmicky repetition
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What are the Listing Guidelines
A: We have a few guidelines; please take a moment to review them.
- An email address, phone number, URL or all caps is strictly prohibited.
- Listings that contain URL's (websites) and email addresses cause many problems for our owners and renters. When listings contain URL's, renters try to follow those links and get lost in the maze of pages, never to return to view other possible rentals. If every listing contained a link to a personal website, statistics show that listing views and inquires would drop by 40%.
- Listings that contain email addresses are prime targets for email collecting spiders that look for email addresses for mailing lists that they sell to spammers. This is how SPAM is sent. If email addresses are present in our listings we will get spidered by these email collectors which will slow down the site, lower the listing views and inquires, and cause property owners to be spammed.
- Each listing is for one property, ads for multiple homes or your company are not allowed.
- Your listing must be placed in the closest appropriate region to your property.
- Your listing must reflect accurate information about the property.
- Please do not copy information from another listing.
- All listings must be reviewed to ensure that they adhere to the guidelines specified in each section above. When building your listing, please double-check every field to ensure they don't include such items as, incorrect information, the characters < or >, ALL CAPS, email addresses, phone numbers or websites. These items will cause your listing to be rejected now or possibly deleted at a later time. Continual rejections may cause a complete loss of data.
- Vacation Rentals .com reserves the right to alter or permanently remove any listing that violates our guidelines or we feel could compromise the potential renter and/or our site's integrity without warning or notice.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What do I do if forget my username or password
A: If you are forget your username or password, you may obtain it by selecting the "Home Owners Login" link on the top of our home page and entering your email address into the box above "Send my username and password to me via email" and clicking the button. Your information will then be mailed to your email address, assuming you have previously registered with us, and the email address you enter is the same one you registered with.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I transfer a listing
A: In order to transfer a listing to another account, please contact us by clicking here. To make the transfer happen smoothly, please provide the listing number you would like transferred and the username for the other account. If you do not know the username for the other account, please provide as much information about the account as you can and we'll work with you to have the transfer done.
Our Customer Support team may need to contact you or the other party to ensure a proper transfer.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I change my email address
A: To change your email address, simply log in to your account via Home Owner Login and choose "See/Change Your Contact Information" on the top right under "Main Menu". Make the email address change and save it the same way you did when you initially registered.
A verification email containing a link will be sent to the new email address. The link must be clicked on to verify and save the change in your account. Note: If you have an AOL address the link may not be clickable. You must then copy the url link and paste it into the url window of your browser and press enter to make the verification.
The email address will not be changed until the verification link is clicked. Changing your email address will change it on all of your listings.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is a good Community / Association Name
A: Please try to omit terms like resort, estates, country club, golf club unless a single word is all that remains.
- do not abbreviate or use symbols
- be sure to capitalize each word, but do not use all caps
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I modify or remove my listing
A: This is one of the best features of our site. You have full access to your listings 24 hours a day. You can modify any portion of your listing at any time, including the pictures. You can even choose a new regional area to list in if you feel your area is too specific or too general. Amazing flexibility, and you control all of it. To make changes simply click on "Home Owners Login", enter your username in the "Manage my account" box and click the "Manage my account" button. To change the text portion of your listing click the "Modify" link next to the listing you wish to change. To change the photos on your listing click the "Change/Add Photos" link next to the listing you wish to change. If you wish to change your contact information on your listing click the "Change/See Your Contact Information" located on the top of the main login screen. Contact information is applied to everyone of your listings when changed. If you missed any inquiries as a result of an email change, don't worry, we save all inquires and you can view them all on line by simply clicking on view inquires link next to the listing you want to see which is also located under "Manage My Account". You need to make any and all modification to your listings and your contact information. We do not modify owners information.
NOTE: When modifying your listing, changes will be lost unless you save your data by clicking the "save your data" button and entering your username and password.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What can't I verify my email address
A: We send a confirmation email to the email address you specify when you register with our service to be sure that your address is correct and that your ISP will successfully deliver your email from us. If you do not receive the confirmation email, be sure to check your spam settings on your email account. You may need to allow email from vacationrentals.com specifically. Also check your bulk or trash folder to be sure our email is not going there without your knowledge. You may also want to contact your ISP if you cannot receive the email. You can always resend the confirmation email by logging in to VacationRentals.com via the "Home Owner Login" link and click "Resend Registration Verification Email".
If you are receiving the email, but the link within the email is not click able, you can copy it to the "address" or "website" box in your browser to visit the link.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I change my username
A: Usernames cannot be changed. The only possibility is to open a new account with a different email address and transfer your listings to the new account.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is the Availability Calendar
A: The Availability Calendar is a separate feature that can be used by registered users with paid listings. It provides a simple way to publish the availability schedule for any property. You must first register and get a username and password and list your home, then you will be able to add your availability calendar once you pay for your listing. It can be accessed from anywhere on the Internet by using the direct link to it. To see the link, view your calendar and look at the address in the address bar of your browser. It will look something like this: /common/tcalendar.asp?cid=
Each calendar can be displayed and modified.To modify or delete a calendar, you must have your username and password.
Vacation Rentals.com does not link to calendars that have not been updated within 3 months.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I create an Availability Calendar
A: A "Calendar" link is shown for each paid listing when you login via "Home Owners Login". Note that you must submit your listing first and then go to Home Owners Login to add a Calendar to the listing. Clicking the Calendar link will show a blank calendar along with a title. Click on the booked dates and save your calendar when finished. Be sure to enter your username and password at the bottom of the screen to save your calendar. Be sure to update the calendar frequently, as links to calendars not updated within 3 months are removed from Vacation Rentals .com listings.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I just added a calendar to my listing and I don't see it, where is it
A: Our listing pages are cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser. If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What are those little circles after each week on the calendar modification page
A: The circles are used for selecting and clearing the entire week. If your browser does not support javascript or you have javascript disabled, they will not work. Clicking the top circle will check every day in the week, while clicking the bottom circle will clear the checks from every day in the week. We are considering circles for selecting and clearing full months, but due to space limitations on the display, we will wait for more feedback on this feature.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How many calendars can I create
A: As many as you want, one per listing. Each one will have a different link so it can be accessed individually from anywhere on the Internet. Again, depending on feedback, we may provide a way to display multiple calendars, in multiple formats, on the same page.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Can I customize my calendar
A: At this point, the appearance of the calendar, including size, colors, and length, cannot be changed. Depending on feedback, we may do this in the future.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I have an availability calendar on my listing, why are people inquiring for booked dates
A: The availability calendar is specific to VacationRentals.com and may not be displayed by our affiliate sites.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I disable my calendar
A: The HomeAway Connect calendar may not be disabled. However; if you do not update your calendar for 3 months; we will not display your calendar on your listing.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How does the one month product work
A: A one month subscription is great for first-time advertisers! List your rental on VacationRentals.com for just one month – at one low rate! All you have to do is enter your contact information, property details, and make a payment by credit or debit card. (Click here to get started.) After you pay, your listing will immediately appear on VacationRentals.com for travelers to see. If you want to continue your service after the first month, you don’t have to do anything. For your convenience, your subscription will automatically renew each term. You are not committed to list longer than a month however. Cancel your subscription at any time if you don’t want to renew and your listing will remain on the site for the rest of the month in which you cancelled. To reactivate an expired listing, simply make a payment.
See prices here.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How does the three month subscription work
A: A three month subscription is ideal for short season renters! List your rental on VacationRentals.com for three months with one low payment. All you have to do is enter your contact information, property details, and make a payment by credit or debit card. (Click here to get started.) After you pay, your listing will immediately appear on VacationRentals.com for travelers to see. If you wish to continue service after the first three months, you don’t have to do anything. For your convenience, your subscription will automatically renew each term. However, you are not committed to list longer than three months. Cancel your subscription at any time if you don’t want to renew it and your listing will remain on the site for the rest of its current term. After your listing expires, you can reactivate it at a later time by making a payment.
See prices here.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do the one year and two year subscriptions work
A: If you’re looking for the best value, one year and two year subscriptions are your best option. The one year and two year subscriptions feature great discounts for multiple properties and/or multiple years. If you’re a new VacationRentals.com advertiser, enjoy our 30-day money back guarantee, also only available for one year and two year subscribers! For your convenience, your subscription will automatically renew each term. If you don’t want to renew your subscription, you can cancel at any time. Upon cancellation, your listing will remain on the site for the rest of its then-current term. Remember that expired listings can always be reactivated by making a payment.
See prices here.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Is there a direct URL to my listing or do I have to navigate there every time
A: Yes, there is a direct link to each property you list. You are more than welcome to access your listings directly by your listing id number. To easily find the id of each or your listings, go to "Home Owners Login" and select "Manage my account", first typing your username into the box provided. If you forget your username or password, you may obtain it by entering your email address into the box "Send my username and password to me via email" and clicking the button.
The URL for your listing will be
www.vacationrentals.com/vacation-rentals/YourIdNumber.html
make sure to put your id number in place of YourIdNumber in the above URL.
For example, if one of your properties is listing id #920, the URL to your property would be:
/vacation-rentals/920.html
Your id number will never change. And you do not need to navigate to get there. Try putting it in the address box of your browser to see that listing. Feel free to use the URL any way you wish.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Can I put my web page/link on my listing
A: At this point we are not sure how we are going to handle direct links to owners web sites. It would be impossible to evaluate our services if renters did not contact you through our service. It is currently under evaluation, however a place for the link is asked during the listing process. Please use it in the event we do post them. We currently do not display links or email addresses on any listings.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: My area does not exist, how do I request a new region be added
A: In order to request a new region, please fill out the short form using the request a region link provided during the "List your rental" process. The link will be shown at the bottom of the page as you navigate to the area to place your home in. If the link is not shown, please continue to navigate until the link appears at the bottom of the page.
We will research your request and get back to you. Until a decision is made, we suggest you place your listing in the closest listed region.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is featured rental and how do I become one
A: Featured rentals are properties that one of our staff has recently stayed in. Vacation Rentals .com will usually approach property owners directly to be our featured rental. If you would like to recommend your home as a featured rental, and have availability for one of our staff, feel free to contact us. Featured rentals last for approximately 2-4 months and generate a large amount of inquiries and bookings. Each featured rental will be seen by millions of visitors.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Is there a referral program
A: At this time we do not have a discount for referrals, however you will find our prices are very competitive and offer various discounts for multiple properties.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I accidentally disabled my listing, how do I restore it
A: If you disabled your listing by deleting it and wish to have it restored, please contact us.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: An email I sent to inquire on a property bounced back to me. What do I do
A: If a message is returned to you undeliverable or an owner is not responding to inquiries, please contact us.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I responded to an inquiry from a renter and it bounced. Can you help me
A: If a message is returned to you undelivered, we cannot provide you with the correct address to contact the person who sent the inquiry. Form-based inquiries ask the sender to enter an email address. There is no way to verify the validity of this address before sending the inquiry. It is up to the sender to ensure the email address provided exists and is typed in correctly. About 1 in 10,000 inquiries are undeliverable due to spelling errors in the email address. Sometimes it is possible to guess the address by checking for common misspellings (ex. Yahoo.con instead of Yahoo.com).
VacationRentals.com cannot locate the correct address for undeliverable email address provided by prospective renters.
If you find that emails are not being delivered to your email address, first test your listing by navigating to your listing and click "Send Email". Send yourself a test email just entering "test" in the message box and an email address other than the one you registered with in the "From" box and click submit. Make sure the address you put in the From box is not the same address you used to register with and is a real address. If you do not receive the test email, check your inquiry box on Vacation Rentals.com and see if it is there. If it is, make sure you have not blocked email from VacationRentals.com via your spam controls (AOL users can enter keyword "SPAM CONTROLS" to check this).
If you have checked all the above and still did not receive your test email, please contact us.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Another owner copied parts of my listing, what do I do
A: Since we do not copyright your listing text, there isn't anything we can do to help. We recommend you ask the owner to remove any copied text in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is the "Save message (Automatically fills in for your next inquiry)" check box on the inquiry form
A: When submitting an inquiry to a property owner, the information you enter into the inquiry form can be saved and automatically re-entered for subsequent inquiries.
Be sure the "Save Message" check box is checked to enable this feature. Unchecking the box and submitting the inquiry will remove your saved information next time. This feature requires cookies to be enabled on your browser. Disabling or blocking cookies will cause this feature to not work.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I report a problem with your distances
A: All distances are straight line distances and may not represent the actual driving time. If you believe a distance is incorrect please let us know by filling in a help request ticket. Please provide the area you are viewing and indicate what you feel is the correct distance to the Vacation Rental area in question.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I view properties
A: To view a property, navigate to the area you are interested in starting on our front page. A list of properties will be shown along with several icons showing the most popular amenities for each property. Rates are also shown by default. Clicking the "Community" link will show the community/association for each property, if it was provided by the owner.
Clicking any column heading will sort the list by that column. To sort by community, you must first click "Community", then click it again.
Once you find a property of interest, click the title of the property to see the details for that property.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I contact owners to inquire about or reserve a property
A: To inquire for availability, reserve the property, or ask questions, you must contact the owner directly. This can be done by clicking the "Click Here to Send Email" button found on the property listing page under the "Vacation Rental Owner/Manager" heading (See "How do I view properties?" in this FAQ to find out how to view a property listing). Alternatively, you may call an owner via telephone, if a phone number is shown. Some property listing pages have an availability calendar that can be viewed by clicking the "Check Availability" link above the "Click Here to Send Email" button. If the link does not appear, there is no calendar to view.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How can I complain about a property or owner
A: VacationRentals.com has a strict policy of removing a listing for a single legitimate complaint. VacationRentals.com reserves the right to remove or not remove a listing based on the legitimacy and severity of the complaint. If you have a complaint about a property on VacationRentals.com – please report it here.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I unsubscribe from Vacation Rentals' marketing campaigns
A: Vacation Rentals spends time researching the industry to provide travelers with insights on the travel industry. If you are a Traveler who does not wish to receive valuable Vacation Rentals news, special offers and other valuable marketing information. Simply review our Privacy Policy or click the following link to change your Preferences.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What can I do to protect myself from Abuse/Fraud
A: Abuse/Fraud is extremely rare in the Vacation Rentals industry. Although 99.99% of all transactions between renters and owners run flawlessly, rare problems do sometimes exist. Steps can be taken that will increase the chance that your transaction will run smoothly. First we recommend that you only use VacationRentals.com. We don’t claim to be the best service in all areas of Vacation Rentals, but other sites have practices that increase the chance of Abuse/Fraud. Free trials or Free Listings are offered in which the owner is not verified by way of a financial transaction, listings are often copied from other sites and have errors and are out of date. Please take a moment to read our Renters Tips at the top of our Disclaimer for suggestions on how to better work with an owner.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I report Abuse/Fraud
A: If you are the victim of Fraud/Abuse from a listing found on VacationRentals.com please report it to us here.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Why do my photo changes show up when I log in, but not on my listing
A: Our listing pages are cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser (usually on top near the "address" or "url" bar). If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.
If your photos appear on the "photos" page within "Home Owner Login", rest assured they are displayed on your listing.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I upload and change photos
A: You have the ability to add 8 photos to your listing. There are 3 options you have for each photo:
- Leave as is - This option is the default setting and is for photos you do not wish to change.
- Remove photos - Select Remove this photo from your listing for each photo you want to remove.
- Replace/add a photo - See below for instructions.
To replace or add a photo:
- Find a photo on your local computer by clicking Browse and double click on the file.
- When using Browse, change "Files of Type" to "All Files" to see all files.
- Navigate to the folder where the photo(s) are located, choose the photo you wish to upload.
- Repeat this process for each photo, up to a maximum of 8.
- To start the transfer process, click Continue to upload your photos. Once you click the continue button, your files will transfer to our website. The screen will not change until the transfer is complete. This may take several minutes. DO NOT click the "Stop" button on your browser, or the transfer will be interrupted.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Where will the photo I uploaded be positioned on my listing
A:
- Photos in the first 2 boxes will be at the top of your listing.
- Photos in the last 2 boxes will appear at the bottom of your listing.
- Any boxes left blank will be ignored. You do not have to include all four (or eight) pictures.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How many photos can I put on my listing
A: Listings can have up to 8 photos.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Can I copy photos from another website to post on my listing
A: Many other sites copyright your photos once you add them to your listing and thus they cannot be legally uploaded to our site without permission. You must obtain permission from the other site before uploading your photos to your listing.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I just added/changed photos and they are not showing on my listing. Where are they
A: Our listing pages may be cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser (usually on top near the "address" or "url" bar) or press the F5 button on the top row of your keyboard. If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.
If your photos appear on the "photos" page within "Home Owner Login", rest assured they are displayed on your listing.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Another owner copied my photo(s) and put them on their listing, what can I do
A: Since we do not copyright your photos, there isn't anything we can do to help. We recommend you ask the owner to remove your photos in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: Where can I find helpful tips for my photos
A:
- Maximum upload is 10240 KB.
- If your changes do not show up on this page or your property page, try clicking Refresh on your browser.
- Uploading can take several minutes. If using a modem ensure your photos are under 100K each or the upload will fail.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What are your prices
A: The cost depends on the number of listings you have. To see our price list log in and click on "Make a Payment" or click here. All prices are per listing. Prices are subject to change without notice.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How do I make a payment
A: Our online payment system is simple and easy to use. To make a payment an owner must log into their account and click on "Make a Payment", which is located just above and to the right of the listings located on the main login screen.
The payment term is selected for each listing and a method of payment is then chosen. Our payment system is built to accept US or International credit cards (Visa, Mastercard, Eurocard/Mastercard, Discover, and American Express) and checks. Users can log in at any time and make a payment.
All payments extend the existing expiration date of the listing or the date the payment was received, whichever is LATER.
Any subscriptions made by credit card will be auto-renewed. Learn more about Auto-Renewal billing here.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is Auto-Renewal Billing
A: Managing your vacation home on VacationRentals.com should be convenient and easy. That’s why we automatically renew your subscriptions when they are about to expire.
Auto-renewal billing applies to credit/debit card payments. All amounts are billed in U.S. dollars at the beginning of each renewal period and will automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional subscription rate. All charges will appear on your credit card statement as "VacationRentals.com LLC". Your VacationRentals.com subscription will automatically renew each term until cancellation.
To change or resign your subscription at any time, go to the Owner Dashboard and click Cancel Subscription for the property listing you would like to cancel; you'll enjoy subscription benefits until the end of your then-current subscription term. Your subscription won't be renewed after that term expires. In addition, you won't be eligible for a prorated refund of any portion of the subscription fees paid for the then-current subscription period.
You can reactivate any expired listing by paying for a new subscription.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is your refund policy
A: Vacation Rentals.com is proud to offer our "30 Day Money Back Guarantee" for one year and two year subscriptions. If you are unsatisfied for any reason, a complete refund for the full amount will be issued up to 30 days after a payment for a one or two year subscription is made.
The "30 Day Money Back Guarantee" does not apply to one month and three month subscriptions.
Vacation Rental listings usually receive more bookings during the beginning of the listing subscription due to more availability at that time. Seasonal vacation rental markets in many areas also cause bookings to concentrate in a limited timeframe. This usually happens at the start of the subscription. For these reasons, Vacation Rentals listing subscriptions were designed to allow owners to list their property up to their selected subscription duration.
Cancelling a subscription before the maximum duration does not result or entitle the property owner to a refund for any unused listing time. Acts of God or sale of a home do not take precedence over the conditions above. No refunds are offered beyond 30 days after payment.
A refund may be requested by logging in to your account via the "Home Owner Login" link and selecting "Payment History". In the Payment History window is a Refund link you must click on to obtain a refund.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I want to mail you a check, what is your address
A: In order to make a payment by check, you must log in via "Home Owner Login" and click "Make a Payment" (see "Making Payments" in this FAQ for more information). When you click on "Pay by check", all the information you will need is displayed.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How will I know when my payment is processed
A: By Check: If you pay by check, please allow at least three weeks from the time it is mailed before it is processed. A notification by email is sent after each payment is processed. If you do not receive an email from us after 3 weeks, please contact us about the payment.
By Credit Card: If you pay by credit card your payment is usually processed immediately, but may take up to 24 hours. To find out if your payment has been processed please log in (using home owner login at the top of this screen) and check the status of your listing. If your listing is in a paid status and shows an expiration datee, your payment has been processed. A notification by email is sent after each payment is processed.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What do I do if I prefer not to be auto-renewed (or auto-billed)
A: To make it easy for our customers, all our subscriptions are auto-renewed. If you prefer to not be auto-renewed, go to the Owner Dashboard and click Cancel Subscription for the property listing you would like to discontinue the auto-renewal. By clicking cancel, you'll enjoy subscription benefits until the end of your then-current subscription term but will not be charged again. In other words, your subscription won't be renewed after that term expires. In addition, you won't be eligible for a prorated refund of any portion of the subscription fees paid for the then-current subscription period.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is "SPAM"
A: SPAM is an unsolicited commercial e-mail usually advertising a product or service. Usually, it is undesirable and is similar to "junk mail" received at your home or business via standard postal mail.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I received a suspicious email, what do I do
A: Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about internet fraud and fake check scams, see fraud.org.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: I received a SPAM email, what do I do
A: Unsolicited commercial e-mail (SPAM) is prohibited from being sent through our system. We apologize that it was sent to you. Please let us know what you received by contacting us. For further information about internet fraud and fake check scams, see fraud.org.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is a "Renter Overpayment Scam"
A: Scammers will send you an inquiry, which may seem legitimate, but at some point suggest they send you more than your rental fees and ask you wire back the difference. The check they send you will be a fake, but usually takes the bank several weeks to catch it. By then, you have wired the difference back and will be unable to recover what you have sent. In some instances, the bad check will even clear your bank initially. We suggest you insist on exact payment, however, if you do accept an overpayment, wait at least 30 days before returning any funds. If you receive a suspicious inquiry mentioning that a third party (a business, assistant, or someone who owes them money) is going to send an overpayment, we recommend that you delete the inquiry without responding. See fraud.org for more information.
If this does not fully answer your question please feel free to contact us by clicking here.
